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Terms And Conditions

Ordering Terms and Conditions

 

*To receive Flat Rate Shipping ($16.99), see "Delivery method" then "Select a carrier" for UPS Air Services or Change to "Other carriers" for Ground Service and to Receive Flat Rate Shipping (packaging-handling fee apply). When done click "Continue" Button at bottom of the page to complete to the process*.

 

Orders to the continental states are shipped US Post Service or FedEx as quickly as possible and in the order it was receieved. Please allow additional 1-5 business days for delivery. There is a nominal processing and handling fee of $16.99 for domestic shipments. A delivery area surcharge of $2.25 may be applied to each ground package delivered to US residences in certain outlying zip codes as determined by the carrier. Foreign processing and handling charge of $16.95 for all foreign shipments will apply. Foreign orders are subject to Shipping, Brokerage, and GST fees and are the sole responsibility of the customer.  Special Charges (Over Size Parts and Large Items) are as follows: Oversize Charge of $8.99 (Items classified as oversize 3 have an additional charge of $29.99).

 

US MAIL TO APO/FPO-Military Personnel

Orders are shipped via US Mail to all military addresses per military regulations. Priority US Mail Shipping. Delivery within 1-3 weeks.  Mail addressed to military post offices overseas is subject to certain conditions or restrictions of mailing regarding content, preparation, and handling. We are not responsible for any additional expenses incurred or for the retention of your order by customs if it does not pass inspection and you will not be refunded. The customer is responsible for all expenses in these circumstances.

 

By Email or By Phone.


DO NOT email us your credit card information. If you would like to place an order via email, provide us your telephone number and we will contact you for order details and your credit card information.

Phone orders are accepted Monday through Friday, 9:30 AM - 5:00 PM EST or please leave a voice message for us and we will contact you as soon as possible. When paying with a credit card, have your card number, CVC number and expiration date ready. Call: 704-871-0721.


Product Returns

 

All returns require a Return Authorization Number (RA#) and must be shipped freight prepaid.  Returns must be accompanied with a description of the defect.

We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). Please return the items in their original packaging within 30 days to the return address on your packing slip. Items returned without original packaging will NOT be credited. Please feel free to contact us with any questions you may have. All returns must be sent prepaid. All returns not due to our error are subject to a 20% restocking charge plus any shipping costs we incurred on the order. DO NOT RETURN PRODUCTS WITHOUT A RETURN AUTHORIZATION NUMBER (RA Number). THIS NUMBER MUST BE CLEARLY MARKED ON THE OUTSIDE OF YOUR PACKAGE.  Please allow up to 3 weeks to receive your replacement or refund. No returns are accepted 30 days after the invoice date. We are dedicated to carrying only the highest quality products and maintaining excellent customer care. We strive to provide fast and courtesy service and 100% Customer Satisfaction is Guaranteed on Every Order. Please allow up to 3 weeks for us to receive and process your return. (Special Order or Custom Made Items are Non Returnable and No Refunds will be Issued).


PAYMENT BY WIRE-Via Western Union Quick Pay, Contact us for details

Contact us directly for bank routing information, please allow five business days for funds to post to our account, please add $25 wire fee to your final invoice. Click on payment by wire transfer upon check to submit order when asked for payment information.


We gladly accept all major credit cards and PayPal.

Your credit card statement wil show your purchase charge as "EGR Performance Inc" Our Parent Company.

 

*Flat Rate Shipping* (Applies to domestic (USA) ground orders up to 50 pounds). Upon checkout, see “Delivery method" then “Select a carrier" for USPS or UPS Air Services OR Change to “Other Carriers” to Receive Flat Rate Ground Shipping (processing and handling apply). Then click "Continue" Button at bottom of the page to complete the order.

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